Almost a week ago, I was not able to access to any service offered by Ace Cloud Hosting. On contacting the customer support, I was informed that services are under some upgrading and it was expected to take another hour for services to reinstate. I was furious to hear this as I had to work on some files urgently. Though I was very rude, the customer support behaved pleasantly. They also suggested me to work offline on the files available in backup till the online services get back in action.
Thankfully, the backup they provided was recent and I was able to get the job done well in time. I understand that upgrading actions are unavoidable for such services and Ace Cloud Hosting did the job considerably well. Only lacking I feel is that you guys should have informed me earlier that services will be down during those duration.