I am a Joomla-for-Dummies kind of person. Part of why I chose Gigapros to host my website is that they offer extensive, elegantly-written and free tutorials. I joined Gigapros hosting service 5 months ago, had a bunch of questions as a newbie, and Gigapros's customer service via email has been great. I give Gigapros 5 stars.
It's a good sense to be supported and discuss with someone else far away on the other side of the internet.