Price is good - this is true. Problem is in support. It is looks like supports engineers have performance counting how many answers they did no matter with sense or not.
I have ticket open from 2 day is still open. They constantly com in put one sentence and go. When you replay after long time again try to look on a case but not read full story just give answer on last event. In this way up to now I have one serious intervention - successfully. Possibly next time when somebody try to do something will be in next 2 day.
I am not saying is no good company but organisation of support in a bit complicated case is poor and make horrible imprest . Also they can call you to give access but is no word what they exactly want what device should be use. Communication skills of support is on level 0.