I don't use Benefit Mall as a payroll service. They handle enrollment and changes for us for Care First.
I was okay with them until 12 employees were dropped during open enrollment. It was more than a week before i found out from an employee who was dropped. When I notified BM, they said it would take 4-5 business days. They had to get permission to process faster. No follow ups unless I called them. They didn't have a customer service urgency to seeing that their negligence was corrected. Still waiting on follow-up about a COBRA issue. No customer service urgency to follow-up. I have to call them. 2 - stars for being able to enter my own employees and that they loaded to Care First in a timely fashion.