I have used MyTrueHost now since 2011 for my personal hosting. I have always had excellent service and whenever (not too often!) I have an issue the live chat staff are always efficient, courteous and able to deal with my request in a professional manner - unlike a different provider whose awful service I have to endure at work. I just spoke to Adam Smith regarding a hosting upgrade and it was sorted and up and running again within 5 minutes! I would recommend MyTrueHost to anyone after affordable, feature packed hosting with proper service. And no, I am in no way affiliated with them - just a happy customer!