The first point of contact was on the same day of me purchasing a EUR 5 a month deal for HostForLIFE server. It asked me whether I'd like for them to migrate my blog (Eagle Inter Corp) for which I declined in that instance as I wanted to try it out for myself. A couple of days later I decided that I will give them a try and asked them to migrate my blog for me to which I was given clear instructions on what they need from me. I was then emailed to be 'welcomed' to the company, which really pleasantly surprised me. My blog was then migrated in around 24 hours even though they say it could take up to 3 working days! Very impressed indeed. Their emailing system and replies is spot on too as they reply pretty well (within the day at the latest!)
Overall a very happy customer and wish all companies were this organised and bang on their customer experience.
Thank you for your great job!