I came across FreshSites when looking for a new host for my website www.grapelondon.com - originally I was with GoDaddy, who were had great customer service but their managed WP hosting was too slow.
Neil at FreshSites very ably talked me through the options and I could immediately tell he knew what he was talking about. I went ahead and signed up and haven't regretted it. If ever I need to call to discuss something, he looks into it almost straight away and moreso, even contacts me to recommend how to make the site faster (they recently upgraded my host server at no extra cost).
My site is now performing miles faster than it used to, and I'm confident that should anything go wrong, that FreshSites will be able to sort it very quickly.