I had never hosted my domains anywhere prior to signing up with Host-ed.net. The support staff is amazing, and friendly and well informed. They offer a comprehensive FAQ database, and even forums for their customers to intermingle with one another, staff and moderators. This is a great source of assistance for all your web building needs, and questions! Host-ed has grown quite a bit since they became my webhost, but their support staff and policy has never faultered. 24/7 Email support is there when we need it, even in the middle of the night! Phone Support is available during the day light hours and provides a perfect opportunity to get some first hand information and assistance from a friendly voice always ready to help!