Joe Schappler
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Joe Schappler's Reviews

Review written for Zenefits on Tuesday, January 19, 2016

I really liked the Benefits platform and was excited to switch over. Unfortunately the implementation has been a disaster, with silence seeming to be the choice to resolve issues. Our healthcare was quoted incorrectly, resulting in a massive increase beyond reason. The payroll switch has been filled with issues. Information on our personal sites is filled with incorrect data, wrong phone numbers for our healthcare providers, etc. Maybe it's growing pains and they'll improve over time. But the customer service, always full of apologies, is incompetent, or overworked, or inexperienced. Months into this process and it's not going smoothly at all. I do not recommend until they improve their thoroughness and competency.

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