Not expecting much for the money, i took a standard account with them in May.
After some initial migration pains; caused by my old provider, the support provided was second to none.
My website speed is now faster then i have ever experienced and its astonishing based on the low price, how fast the site loads and how good they support the service.
I have since upgraded to the reseller account to obtain more features and like the normal account the service is perfect.
I can not comment on VPS services as i have not tested these.
I would highly recommend to anyone looking for a low price hosting service with top price features and speed.