I switched to these guys from a "major" UK name that had constantly let me down. The professionalism has been outstanding and the quality of the technical responses, spot on. You are most definitely NOT dealing with script monkeys here, but real techies who provide real help. You can phone them up and speak to them. They even allowed me a trial, and I was impressed. The VPS is snappy and responsive, and my V2 host supports 3 websites and JIRA quite well. I wish I had made the move earlier.