I tried Planet Hippo for two months and it didn't take anywhere near that long to discover how useless their services are.
You certainly get what you pay for.
Constant Error 500's not only on our sites, but also on their own front end.
They provide no way of removing a credit card from file.
They automatically charge your credit card BEFORE they inform you that they will.
They provide no way of altering your domain's registered email as they have failed to update their WHMCS. This has remained the case for two months with a 'feature deprecated' error. I have told them what they need to do but have chosen not to fix this essential feature. The service provided does not meet the ICANN minimum requirements for domain management.
They choose to charge for outbound domain transfers 'sometimes'. Seems somewhat hit and miss.
In short, you will receive a headache for your troubles. I STRONGLY suggest you avoid this provider at all cost as they are, at best, unreliable.