Response from Ace Cloud Hosting:
15 March 2017 at 23:00
We apologize for the inconvenience caused to you.
We did our research and found that there was a confusion in the pricing which was offered to you along with our promotional offer which led to the current situation. We will take necessary measures to make sure that this is not repeated.
To compensate for this scenario, we decided to provide you with additional discounts over and above the promotional offer.
We thank you for taking the time to bring your concern to our attention. We welcome and appreciate your feedback as this provides us with a valuable insight into our services from the client's perspective and leads to further service improvement, as it has done in this case.
If you have any queries arising from the above, then please do not hesitate to contact 855-ACE-IT-UP at your earliest convenience.