I've been a customer for 10 years and never had to complain or thought of leaving.
Just upgraded my account and the new account set up and data migration has been showcase of optimum service, support and follow up from the team with a special mention to Neil Willson who oversaw my case with the highest of enthusiasm and promptitude. It was all complete in less than 2 hours.
Best hosting company by a thousand mile. Kudos to all these faceless girls and boys prying for support opportunities beyind their live chat windows.