The pricing is great, but only if you pay 6, 12 or 24 months in advance. That's the reason I gave pricing a 4/5. Network and server Uptime seem to be 99.999%.
No hidden fees or surprises, host-ed is very reliable hosting service. When you use the online chat, someone answers pretty much instantaneously. You can't ask for more than that! And they are willing to help you out in any way they can.