Jon Bell

Member since Apr 2017
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Jon Bell's Reviews

Tuesday, April 11, 2017

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It works great at times but their servers are unreliable as the network crashes fairly frequently. Also, the process to set up the cloud server was a difficult and frustrating process.

Response from Ace Cloud Hosting:
12 April 2017 at 07:35

Dear Jon,

We are sorry to hear about your unfortunate experience.

First and foremost, We'd like to apologize for any inconvenience we may have caused to you that has led to bad experience.

Due to some unavoidable rare network glitches in one of our data centers last week, you faced performance issues with the server, also, there was a delay in migration process because of the type of application setup you had. However, all of the issues have been taken care now and currently there is no performance or setup issues are left over.

It's our ultimate goal that all of our customers go through an exceptionally gratifying experience. We will do whatever it takes to achieve that and we are always ready to do so for you as well. In case you need any further assistance, feel free to call us at 800-432-1585. We'd be glad to assist you on that.

Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you.

Sincerely,
Support Team, Ace Cloud Hosting

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