It happened to me. Before signing with these guys for a client, I had read reviews where they continue to charge you after your agreement has ended. I specifically asked about that. Told that was not a problem. It is. They require credit card before signing up. I just received yet another charge for services I did not use. When I tried to reach both my rep and my success specialist, voice mail has no company name or personal name. There are other organizations providing this service. Go with them.