I've used glowhost for well over 2 months, could be over 3,5. I've never had an issue really. I'd say it's been great having a host that I don't really need to speak to. The only real reason I need to speak to a host is if the sites down or I have an issue but I never have those issues, could be why I've been with them for so long. Tickets are answered pretty quick. I don't recall ever waiting more than an hour, ever. The tickets I've raised are questions more than issues to be honest but its always dealt with quickly They recently sorted out my SSL for me as well. The guys sorted it and set it up and I doubt I'll need to speak to them again for another year, thats what you want with a host.