I'm a local client of theirs and can say the respect and reliability I feel I deserve has been achieved since I switched to GigaPros web host. My site has been upgraded to the latest version of phpbb plus phpbb security mod. Always willing to answer any questions with a quick response time. Uptime in my experience is 100%.
Not that you need to use it that often! But lightning quick replies and a very proactive, friendly, helpful attitude. One or two little glitches were remedied immediately and they are clearly dedicated to superior customer service.