I was struggling with the initial setup of this for about 3 weeks. Then I heard this noise on my screen and an angel popped in and asked if they could be of assistance. Her name was Adela. She jumped into action and helped me more in 30 minutes than I had gotten in 3 weeks. She got me all set up and we did the sync together and it all worked. Wow, I am so impressed with Adela and her help. She was simply the best customer service. Thank You, Thank You, Thank You Adela.