I would recommend using a competitor. The hidden fees made one question if their pricing will change drastically in the future. Be cautious. The product itself appeared to be a nice solution in the market. It was simple to navigate. The onboarding automation was a great feature. Pricing isn't clear. They charge an implementation fee after you sign up. It would not necessarily be a deal breaker for me but the fact that the fee is hidden and isn't clear from the beginning makes one questions the business values. Not sure if partnering with such an enterprise like that is best when dealing with such a sensitive aspect of my business.