Employee onboarding is ideal. Employees fill out all their own forms online. There have been some hiccups, but it's worlds better than paper pushing. Their support representatives are youthful and earnest, and really go the extra mile for you. They respond to emails on the weekends, but they can be a bear to get a hold of. That example being a vice as much as a virtue. You get what you pay for. All Zenefits' basic features are free, so if you're looking for the same services that other providers offer at zero cost, then Zenefits is an easy choice - although they don't work with everybody. You'll have to talk to them to see if they'll even take you as a customer. They made it seem like they usually try to find some way to make it work.