Darren Thompson
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Darren Thompson's Reviews

Reviewed Heart Internet on Thursday, March 28, 2013

The hosting itself is pretty stable and problem free. Customer service however leaves a lot to be desired. As well as a reseller account, upon their recommendation, we took a VPS too. This was so that we could apply for PCI Compliance - which was necessary to keep a credit card vendor we were using satisfied that out setup was as secure as needs be. Instead of helping us as promised and allowing us to pass the PCI Check, they simply tried to blame the check itself and say the server was fine. After 2 months of excuses and money lost - we moved to someone else and was PCI Compliant within 48 hours. Since there are other companies out there who charge the same - but give good customer support, I see no point for this company’s existence.

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