Christie Artura
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Christie Artura's Reviews

Reviewed AppFolio on Thursday, July 12, 2018

We have been utilizing AppFolio for over 5 years now. The one thing that I can say has been consistent since day one is HORRIBLE CUSTOMER SERVICE. We have been dealing with a accounting issue for well over a year now and they still have not resolved which is costing us a insane amount of time and money not to mention making us look horrible with clients. Let me also not forget to mention that the issue occurred after they took it upon themselves to do a "software update". We are not the only company affected there are so many others I am finding out. The accounting of the software is useless! We would be better off utilizing Quickbooks. The system continuously tries to overpay/underpay owners when calculating payments and to make matters worse the money comes from suppressed GL accounts that are supposed to come 100% to our company. We are at a point of hiring legal counsel from the amount of money this company has cost us! Please do your homework before buying into this crappy software.

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