Jessie Mack
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Jessie Mack's Reviews

Reviewed AppFolio on Monday, August 13, 2018

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We are a property management company and have been using the software for years now.
Lately we had to change our URL to align with our company name. First off, their support gave us a new url and confirmed that it was clear and good for us to use. After few weeks they had to change it because it was already used by a different company.

They didn't care on all works that we had to go through specially all the expenses that we spent with the marketing.

We've had several conversation for them if they can find a way since it wasn't our error but all they have to do was to give us BS. After promising that they will be reversing the charges that we spent on marketing, nothing has been refunded after our URL has been changed.

We've had several tickets submitted lately but none of them have been resolved. They kept on telling us that they will escalate the case and someone will call us back but none of them called but closed the ticket unresolved.

These guys are just after our money. Right now they are charging our tenants for $25 for convenience fee for online payments (Seriously) and yet your service is a big BS.

You guys really suck!!

Please improve your service to be easier for your customers.

5 of 5 people found this review helpful.

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