I recently purchased Virtual Server from them. It took 3 days to set it up for me and make it up and running. During this three days, I have contacted many times to customer service, and every time someone replied by saying be patient. the process takes 24 hours!! After 72 hours, they could manage to make it working.
The other experience I got with them was purchasing a windows hosting service for ASPX. On the product page said it support crystal report, so I purchased it. When I was setting up my website, I found out that the CR is not working. I contacted the custom service, and they said you need to purchase another product as well which would cost me about $70 a month.
Their service is really poor.