I don't think they deserve 1 star based on the customer service they provided to me. they have prompted customer service but there is no consistency. as my case I decided to go through them, after i paid $500 AUD and other extra costs apart from what they promote on their website. i got stuck in the establishing my website which i needed some help to make it looks better and they required me to get support to design the website which is hundreds dollars more and the policy is ridiculous like in a trap that I can not get any refund if my website started to establish when i contact them by email. ok but I know that My website was not even 5% ready to be on google or other browser and when I looked up on Google, I can not even find my own website that said it is established. I sent them emails again for my refund because I knew there is something wrong here and they looked up my account and told me that its been over 2 months so there is no way that i could get muy refund back. if it was before 2 months from the day i established, I would get my full refund back. I just thought that is too great to serve me this way. I do not want everyone there that just starts to create their own website waste their money like me. PLEASE BE AWARE. you can start building your own website on WIX.COM that is what I am doing now. Good luck.