I am the homeowner. I have two rentals, one is a vacation rental and one is long term. Each managed by different property managers. Both use AppFolio.
I have just fired the vacation rental manager mostly due to AppFolio. The system is terrible and not conducive to short term rentals. Property manager insists on it cause it is cheaper then alternatives.
I am about to fire the manager handling the long term property. I hired her in June and to this date I have had nothing but trouble logging into owned portal. I am forced to reset password each time, then wait for ever for the reset email, which usually doesn't come.
In the future, I will inquire about accounting/management software during interview process. If they are using AppFolio I will move on to next option.
Definitely a case of getting what you pay for.