I was with Hypanova from the very beginning. At the time they were my ideal host. Though as time passed they began to worsen. Only one support agent which was very unhelpful and at times too lazy to even bother solving issues. It took 2 weeks for FastDL to be setup for me. This is really bad for a company that claims to "work around the clock to bring the best customer support to all our clients". If you want a host that neglects to give their customers even the most basic support expected this host is for you, otherwise I advise that you stay well away.