The way it should be - Amazing
We signed up as a reseller to serve a demand from a couple of clients - We have always pushed web hosting to our web design company. Ultimately we repair PCs and give business support. We don't do websites and to do them you have to do them well.
Our clients refused to use anyone but us - We have built up a rapport with them over 8 years and following being let down by their old provider we looked for white label hosting - We found 20i and haven't looked back since,
3 times we have transferred websites over to "our" hosting and we have had issues - with the websites, not 20i.
3 times I have started support tickets with 20i and 3 times they have ended up rewriting our client's websites to make them work - and in one case restructured the site completely to make it faster and easier to navigate (at 10pm!!) All issues have been resolved also within 4 hours of initial ticket.
I haven't ever experienced such high a level of professionalism and service in my 17 years of trade - It is literally a pleasure to sell as I know if there is an issue they are there for us.
It is how it should be - and I am proud to be a part of it!