20i are like a breath of fresh air.
I'm moving to 20i as my previous host has started to fail.
So far, either using the ticket system, or telephone, the staff at 20i could not have been more helpful.
Of course they want my business, but no question too silly, any help with transfers done immediately, and everything done both professionally, and friendly. They are even cheaper.
I've dealt with at least 5 members of staff, and could not fault any one of them.