It has been and is still a smooth ride right from the beginning. All the technical support is transparent and their "Help" categories are well written and right to the point. Actually, I cannot rate their customer relation since I never had to deal with them, everything works fine. I have never received a complaint or experienced any problems about speed or access to my site. The price is competitive and I feel I'm getting a lot more than what i've paid for. I am very happy with NaxHostCom.