I am with NaxHost and it was wonderful. My site's uptime was up 99.9, I could call 24/7 and get a voice, tickets were handled in an instant. All I know is - the site just "functioned." I never had a real need for a ticket to be handled immediately so I'm not sure how they would handle a serious issue. There were some issues with redirects but I found out how to fix .htaccess file by myself rather quickly.Moral to the story with NaxHost, my site was transferred safely, support via ticket is awesome and friendly and done fast, and overall I am happy with my choice.