My website is low traffic and cpu dedicated to me with NaxHost shared hosting plan is not heavy loaded. So as for performance my provider satisfies me at all. Also they are offering ssd which are faster. Tests show ssd can increase page load speeds and database access time. As for support I like the way they behave with customers: always polite and available for any question, you can get professional assistance in minutes. Overall their service is awesome and friendly and done in a timely fashion.