Regarding support: not much support was desirable and there were not many tickets opened. But whenever a ticket was raised, it was responded on time, ticket response time varied from 10 minutes to 50 minutes. Their hardware/network seems to be pretty decent and not at all oversold. So far I have faced 3 downtime, one planned and two unplanned. NaxHost is the host that is very friendly, courteous and eager to support.