I had zero downtimes, servers were fast too. I was impressed with what I got in this area. Everything has been extremely reliable on the service side of things. Per the report I ran on Pingdom my site has experienced an uptime of 99.95%. In the support department, NaxHost has been second to none. All of the reps I have communicated with have been friendly, professional, knowledgeable and efficient. They have provided me with reliable hosting and great support and I'd be happy to recommend them to anyone looking to host on the shared platform.