As others have said, AlphaRacks has definitely evolved significantly as a company. I remember when they were a two man band over five years ago, and now I see 15 different staff members answering my tickets, and the support is really 24x7 now (I always get answers in minutes). Sure, they've gone through their fair share of problems but that was years ago. They are a serious and professional operation now. I am glad to have stuck with them from the beginning :) Their prices are great, and the servers actually work better than the big names like hostgator.