I opened a ticket and fully expected to spend my holiday fielding calls from unhappy customers about their sites being down. Imagine my complete surprise when there was a response to my ticket and my server was suddenly back up several hours later. One of the most refreshing things about Fozzy is the quality of the communication you get in your first contact with them. The first response back from their support department is always intelligent and relevant to the issue that you reported. This isn't one of those places where you get stalled with cookie cutter responses whenever you open a ticket. They actually try to help you from the second you report something. Fozzy is superb value for the money. I'm surprised that they don't charge more for what they do.