Gail Thompson
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Gail Thompson's Reviews

Reviewed AppFolio on Wednesday, January 30, 2019

The software is great. I does more than I could possibly imagine. Technical support is the worst! Right after we went live, we received minimal help. I was assigned to a dedicated person for 2 months to help with support. Instead of calling me, she would email asking me if I had looked at the help tutorials and then try to answer my question via email. So frustrating because it was always more complicated than reading a tutorial. When she did call she was rude and short. I could not wait for the 2 months to be over. But, it did not get better. When I submit a support ticket I get a phone call two days later when I am not in the office and then they drop my ticket. Or, I get an email that is not even close to answering my question and then they move on to the next person and I have to start all over again. Very frustrating. If I do get to talk to someone, they still ask did I read the help tutorial. Really!! Fix your support issues please.

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