Having been increasingly dissatisfied with my previous hosting suppliers I moved over to 20i at the end of last year. I did have a few issues transferring some of my domains/websites over due mostly to having to modify some sites which were using out of date code. Throughout this process the tech support crew supplied super support. They were always friendly, helpful, knowledgeable and fast, too! The modern equipment 20i uses - especially the use of SSD's for their servers - makes for a noticeable speed increase both for users and when working the backend. Overall I am very happy I moved (and wish I'd done it sooner!).