Response from Ace Cloud Hosting:
25 April 2019 at 05:39
Hi Jason! We always aim to deliver a great experience. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. However, we'd like to learn more about your situation and what exactly happened. You may reach us anytime at support[at]acecloudhosting.com or 1-800-432-1585. Again, thank you for your feedback!