I run a small business that relies on an internet connection. The broadband went down on a Friday and has not been fixed for more than a week. I have spent more than a day on the phone to xln. They appear to have done very little to resolve the issue, an engineer was called out, after 4 days, he did not fix the issue, and 8 days later I have been told by text that:
"Openreach have advised further work is required to rectify the fault. We will call you on the next working day to update you. Regards, XLN."
I would strongly advise anyone who is considering using this company not to do so.