We really didn't need this but we tried it for a year. But all they do is send emails constantly to customers for feedback. Almost everyone unsubscribed. I wanted to stop and get a refund after a year but they said everything is already set up done and paid for, so no refunds. We have a less than 4 star review through signpost customer email subscriptions and they said that is still helping get to get more customers! We already have high rating on our internally driven customer feedback systems so Signpost actually didn't help and turned out to be an expensive duplication of effort. Now we really aren't marketing for new customers - we need to hire more employees. Unfortunately Signpost can't help with that. Just no refunds.