I have been using their service for a long time and can express the point that Glowhost is a solid hosting provider with services that can scale. I haven't tried their new cloud stuff, but I am excited to try it when I have a little extra money, it sounds really cool. Their ticket support has always been very helpful. They are always available for my questions and they are quick to respond. I would rate them as a very reliable service and the price is right. Overall, Glowhost is a great host that I would recommend. My site is always up and running.