A large step above bog standard, bargin basement web hosting
Most hosting and even site based issues are resolved fairly quickly and the framework is fast and quit robust.
Why the 4 instead of 5 stars... No call support ! This adds a great deal of time to have to slave away explaining things in great detail sometimes to get to the bottom of issues or explain them when a 5 minute call would do.
Then again... I guess the cost savings of not having call support is reflected in the prices for resellers keeping them resonable despite the infrastructure resellers are given access to.
Swings and round about on that issue ultimately. Personally I much prefer to talk to a real person but this hasn't stopped the support team at 20i doing thier very best and then some.. to assist us no matter how complex or simple the issues we've faced have turned out to be.
(continued on Trustpilot)