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Ruth's Reviews

Reviewed xln telecom on Friday, June 14, 2019

1 star is too good.
Tried to cancel after 5 days as broadband was too slow. Manager told me there is no cooling off period and if I cancelled I must pay £400.
She convinced me to stay and change to fibre. Well that was just as bad!!
I complained again, only to be told I can only use one device at a time otherwise the connection will slow down ! What a joke !
I’ve cancelled and changed back to Virgin media as from tomorrow.
XLN say I have to pay £400, I refuse and have cancelled the DD.
They can’t provide me the service they promised, therefore I have the right to leave the contract early.
Seeking legal advice

4 of 4 people found this review helpful.

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