Customer support like no other!
You can upgrade your hardware, install latest stuff available, maintain high software scripts and do it all to compete in web-hosting business, but for me, the HUMAN ELEMENT is the most important factor and the one that really make difference and let you shine and stay ahead of other competitors. Thats what I found in Kualo!
They sent me a special email because i gave them a twitter mention! How sweet! @kualo =)