Setting up the e-commerce was a bit confusing, and I have found their how-to information a bit thin. I think they could do a better job of documenting this for newbies like me. However, I figured it out, and it has never caused me problems. Their tech support is great to work with, and have always been very polite and knowledgeable. I am not a professional web anything, so they really do make it as easy as one could expect it to be for a complete novice. I have never had an issue with down-time, slow page loads, etc., so I have been very pleased.