Our company server is very important for our online business. not online = no sales. Since we changed almost a year ago from, there have been no failures. 24 hours reachable.Customer service is the best I've ever experienced at a hosting company. As a developer, I often have a question about the packages of my customers, everything is clarified in minutes. 24 Std. Live Chat Support. I am German and live in czech republic there is almost no such thing in Germany. here are fixed support times a maximum of 08:00 - 17:00 clock and then only the next day again. If you have problems in between, it is bad luck. Scala with 24 Std. Live Support is very great for me. Nice service and and always technicians who understand something, no call center in india. I wish scalahosting continued success.