I've been with Scala for years!
I've been with Scala for a number of years, and I greatly appreciate the service and support. The benefits that I have, as a small business guy, are the up-time and performance, first & foremost. It's been a solid platform. Secondly, would be the fast and helpful support. Being inquisitive, I don't want to stop with just getting it fixed; I want to know what went wrong, so I can guard against it, if possible. They patiently field my (all too often dumb) questions, and help me not only get working, but understand. Thirdly, the pricing is fair. I have found cheaper hosting solutions, but haven't found better. And, finally, ease of use. they have tools and capabilities which make it easier to get what I need done, without having to spend the day on the phone (or email) with tech support. Great support when needed; but, perhaps it's best to mention how little it is needed! I recommend scala with no hesitation! They were recommended to me by a colleague, and I've been very happy with that introduction ever since.